Customer Service Representative I

Job Summary

A company is looking for a Customer Service Specialist I - Enrollment/Call Queue Support.

Key Responsibilities

• Respond to inbound calls regarding provider enrollment, compliance, and scheduling
• Create call logs and update the status of supporting documents for provider applications
• Assist with scheduling appointments and other related tasks as needed

Required Qualifications

• High School degree or GED
• 2 years of customer service experience
• Bachelor's degree and 2 years paid experience or 36 months with relevant experience
• Experience in provider monitoring, Medicaid billing, or provider training
• Experience in a health-related program addressing special populations