Customer Service Representative I

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Handle incoming calls to address member eligibility, prescription benefits, claim payment issues, and patient service needs
• Update billing information, establish payment plans, and resolve payment inquiries
• Provide quality service and customer satisfaction through effective communication and education

Required Qualifications

• High School Diploma or equivalent
• 2 years of customer service experience
• Previous data entry experience
• Experience in a call center or high-volume communication environment
• Ability to report to an on-site location within 1 hour in case of power/internet loss