Customer Service Representative I
Job Summary
Facilitating intake calls for on-demand and scheduled language services, the fully remote Customer Service Representative I will provide exceptional customer support, log requests, and ensure satisfactory call quality while working in a dynamic call center environment.
Key responsibilities
- Facilitate intake calls via video and audio, triaging and routing callers accordingly
- Log and track calls and scheduling requests while providing client service experiences
- Achieve satisfactory call quality metrics through regular reviews and feedback
Required qualifications
- High School Diploma or equivalent
- Experience with call center software and scheduling tools
- Proficiency in Microsoft Office, especially Excel, and familiarity with Google Docs
- Reliable high-speed internet with sufficient bandwidth
- Fluency in English with a positive attitude towards customer service
Complete Job Description
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