Customer Service Representative II
Job Summary
Providing essential healthcare enrollment information to callers, the full-time temporary Customer Service Representative II will assist with inquiries, enroll customers in their chosen healthcare plans, and support junior representatives while working remotely for a duration of 6-8 weeks.
Key responsibilities:
- Deliver customer service for routine inquiries via telephone, email, and web chat
- Assist Customer Service Representative I with questions and provide reference material locations
- Suggest process improvements to enhance service delivery and efficiency
Required qualifications:
- High School diploma or equivalent with at least 6 months of customer service experience
- Minimum of 60 days experience as an OPM Customer Service Representative I
- Fluency in English and Spanish, both spoken and written
- Ability to type a minimum of 20 words per minute
- Must be a U.S. Citizen and pass a government background check
Complete Job Description
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