Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II (Remote).

Key Responsibilities

• Provide customer service for inquiries via phone, email, and chat
• Utilize databases to assist with scheduling and information requests
• Track and document all inquiries and maintain knowledge of CDC policies

Required Qualifications

• High School diploma or GED required
• Minimum six months of customer service or call center experience
• Ability to work from home and comply with remote working policies
• Flexibility to work holidays and weekends as needed
• Experience with PC, MS Word, and Outlook required