Customer Service Representative II

Job Summary

A company is looking for a Member Customer Service Representative II.

Key Responsibilities

• Provide inbound and outbound customer service, ensuring accurate information delivery and issue resolution
• Document calls and follow up on inquiries, routing issues to the appropriate departments as needed
• Maintain confidentiality while handling sensitive information and meet performance goals consistently

Required Qualifications

• High School Diploma or GED (Required)
• One (1) year of previous customer service experience (Required)
• Experience with MS Office or other computer platforms (Required)
• Two (2) years of college level courses or two (2) years' work experience in phone-related customer service
• Experience in healthcare, benefits, call center, claims processing, or Facets is preferred