Customer Service Representative II

Job Summary

A company is looking for a Customer Service Rep II.

Key Responsibilities

• Manage inbound calls from consumers and assist clients with login/password issues
• Document, track, and monitor problems using SalesForce to ensure timely resolution
• Conduct training sessions for clients and troubleshoot payment-related issues

Required Qualifications

• Minimum one year of customer service experience
• High school diploma or equivalent
• Ability to manage complex client and customer issues
• Experience with documentation and process improvement
• Ability to multitask and manage advanced case loads