Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II Operations, non-surge, remote.

Key Responsibilities

• Provide customer service for inquiries via phone, email, and chat
• Utilize computerized systems for tracking and information gathering
• Maintain knowledge of CDC procedures and policies to assist with inquiries

Required Qualifications

• High School diploma or GED required
• Minimum six (6) months of customer service or call center experience
• Must be able to work from home and comply with remote working policies
• Experience with PC, MS Word, and Outlook is required
• Flexibility to work alternate schedules, including holidays and weekends