Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Handle customer escalations and provide guidance to contact center representatives
• Field customer service inquiries and transactions of varying complexity for assigned market areas
• Maintain customer accounts by processing service changes and billing requests while ensuring adherence to service standards

Required Qualifications, Training, and Education

• High school diploma or G.E.D. (accredited)
• One (1) year of previous customer service experience
• Must live and work in the U.S
• Ability to set up and maintain remote work equipment, including high-speed internet and a private workspace
• Consistent above-average performance in current position for a minimum of 12 months