Customer Service Representative II

Job Summary

A company is looking for an Inbound Customer Service Agent.

Key Responsibilities

• Receive and respond to inbound phone calls for customer assistance
• Document all calls in ticketing and tracking systems
• Function as liaison between claims department and providers

Required Qualifications

• 2 - 3 years' experience in a Healthcare claims operations or Call Center environment
• High school degree required
• Comprehensive understanding of covered plan benefits
• Basic understanding of MS Office applications, especially Word and Excel
• Willingness to learn new skills