Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Interact with customers to resolve complex or escalated issues
• Perform research to determine optimal resolutions and provide timely follow-up
• Collaborate with multiple teams and document customer contact details

Required Qualifications

• Previous customer service experience
• Distraction-free workspace and high-speed internet
• Ability to perform basic equipment troubleshooting and PC/hardware setup
• Availability to work a training schedule and an 8-hour shift post-training
• High School Diploma or GED preferred