Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative Tier 2.

Key Responsibilities

• Communicates professionally and empathetically to resolve customer inquiries through various channels
• Handles complex customer issues that tier 1 support cannot resolve and provides backup support as needed
• Identifies and reports recurring issues to leadership while adhering to company policies and updating customer records accurately

Required Qualifications

• High school diploma or GED
• Minimum of 2 years' experience in a customer service support center environment, or 1+ years with the company
• Ability to type 50 words per minute with 95% accuracy
• Comprehensive knowledge of computers and mobile devices, with the ability to learn new systems quickly
• Able to work a flexible schedule, including evenings, weekends, and holidays