Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative Tier 2.

Key Responsibilities

• Communicates professionally and empathetically to resolve customer inquiries and complaints
• Handles complex customer issues that tier 1 support cannot resolve and provides backup support to the offshore team
• Updates customer records accurately and identifies recurring issues to report to leadership

Required Qualifications, Training, and Education

• High school diploma or GED
• Minimum of 2 years' experience in a customer service support center environment
• Typing speed of at least 50 words per minute with 95% accuracy
• Comprehensive knowledge of computers and mobile devices
• Ability to work a flexible schedule, including evenings, weekends, and holidays