Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II to assist patients and providers in navigating their healthcare experience.

Key Responsibilities

• Support patients and providers by resolving issues with care, clarity, and efficiency
• Manage day-to-day operational work using internal tools and workflows
• Collaborate with teammates and cross-functional partners to improve the customer experience

Required Qualifications

• 1-2 years experience in a support, operations, or customer-facing role
• Experience in healthcare, especially telehealth, is preferred
• Preference for experience handling billing issues
• Familiarity with systems like Stripe and Zendesk highly preferred
• A proactive mindset with the ability to take initiative