Customer Service Representative II

Job Summary

Customer Service Representative II is a full-time remote position responsible for providing customer service support for the CDC INFO program through various channels, including phone, email, and chat.

Key Responsibilities

• Provide customer service for routine inquiries via multiple communication channels
• Utilize computerized systems for tracking and troubleshooting customer issues
• Offer feedback on call trends and assist in improving processes and training

Required Qualifications, Training, and Education

• High School diploma or equivalent with a minimum of six months of customer service experience
• Must be able to work from home and comply with remote working policies
• Experience with PC and Microsoft Office applications is required
• Must have a personal computer or laptop that meets specified requirements
• Flexibility to work alternate schedules, including occasional holidays and weekends