Customer Service Representative II

Job Summary

Customer Service Representative II, a full-time remote position responsible for providing customer service support for CDC INFO via phone, email, and chat, while being flexible with shift schedules.

Key Responsibilities

• Provide customer service for routine inquiries through various communication channels
• Utilize a computerized system for tracking and troubleshooting customer interactions
• Offer feedback on call trends and assist in improving processes and training

Required Qualifications

• High School diploma or equivalent with at least 6 months of customer service experience
• Additional training or education in a relevant specialization may be beneficial
• Must successfully complete the Customer Service assessment
• Ability to work from home and comply with remote working policies
• Must possess a personal computer or laptop that meets specified requirements