Customer Service Representative II

Job Summary

Customer Service Representative II is a full-time position that provides customer service support for the CDC INFO program via phone, email, or chat, requiring flexibility in scheduling and the use of personal equipment during training.

Key Responsibilities

• Provide customer service for routine inquiries via multiple channels
• Utilize computerized systems for tracking and troubleshooting
• Offer feedback on call trends and assist in improving processes and training

Required Qualifications, Training, and Education

• High School diploma or equivalent with at least 6 months of customer service experience
• Experience with PC, MS Word, and Outlook is required
• Must complete a Customer Service assessment successfully
• Ability to work from home and comply with remote working policies
• Must possess a smartphone and a webcam for training and meetings