Customer Service Representative II

Job Summary

Providing customer support for the CDC INFO program, the full-time temporary Customer Service Representative II will assist with inquiries via phone, email, and chat, while utilizing personal equipment in a remote work environment.

Key responsibilities

• Deliver customer service for routine inquiries and problems across multiple communication channels
• Utilize computerized systems for tracking inquiries and maintaining accurate records of customer interactions
• Provide knowledgeable responses regarding CDC public health information and assist with scheduling vaccine appointments

Required qualifications

• High School diploma or equivalent with at least six months of customer service experience
• Experience in a call center or administrative role preferred
• Ability to work from home and comply with remote working policies and requirements
• Proficiency in using a PC, MS Word, and Outlook
• Must have a private workspace and meet specified internet connectivity requirements