Customer Service Representative II

Job Summary

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics.

Key responsibilities

• Coordinates claims electronically and via telephone while maintaining privacy and confidentiality
• Documents customer interactions in the CRM system and meets Service Level Agreement (SLA) goals
• Mentors and trains other Customer Service Representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer programs while assisting customers
• Experience with electronic data maneuvering between various environments