Customer Service Representative II

Job Summary

Providing essential customer support, the full-time Customer Service Representative II will manage inbound and outbound calls, ensuring first call resolution while working remotely from various states.

Key responsibilities

• Deliver first call resolution and educate callers through accurate information exchange
• Document and follow up on customer inquiries, routing issues to the appropriate departments as necessary
• Maintain compliance with Personal Protected Information (PPI) requirements while handling sensitive information

Required qualifications

• High School Diploma or GED
• Two years of customer service experience in related fields
• Proficiency in Microsoft Office Suite or equivalent software platforms
• Demonstrated ability to adapt communication style to diverse audiences
• Experience in healthcare, insurance, or claims processing industries preferred