Customer Service Representative II

Job Summary

Providing personalized service to participants of Structured Settlements, the full-time Customer Service Representative II will respond to inquiries via phone, mail, or fax, ensuring high-quality assistance and follow-up while working independently in Amarillo, TX.

Key responsibilities

• Respond to customer inquiries through recorded phone lines and written correspondence
• Research and analyze customer service inquiries, ensuring timely and accurate responses
• Assist in completing paperwork for various benefit transactions and process participant change requests

Required qualifications

• Preferred 3+ years of experience in insurance, particularly with annuity products
• Some college education preferred
• Bilingual in Spanish is highly desirable
• Proficient in Microsoft Word, Excel, and Windows
• Ability to work independently with minimal supervision in a high-volume environment