Customer Service Representative II

Job Summary

As an experienced client-focused professional, the full-time Customer Service Representative II will deliver exceptional service to internal and external stakeholders, acting as a key liaison to ensure effective communication, issue resolution, and proactive business opportunity identification.

Key responsibilities

• Build and maintain strong rapport with internal and external customers, serving as the primary point of contact for inquiries and escalations
• Triage incoming work and coordinate high-dollar items among multiple stakeholders to ensure timely communication and operational efficiency
• Analyze reports to identify potential sales leads and support lead development with Sales and Account Management teams

Required qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2+ years of customer service experience, preferably in healthcare, insurance, or a related industry
• Strong analytical skills with experience in reviewing reports and identifying actionable insights
• Demonstrated ability to negotiate and manage vendor/provider relationships
• Ability to manage multiple priorities in a fast-paced environment