Customer Service Representative II

Job Summary

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics.

Key responsibilities

• Coordinates claims electronically and via telephone while meeting Service Level Agreement (SLA) goals
• Documents customer information in the Customer Relationship Management (CRM) system and maintains knowledge of client requirements
• Mentors and trains other Customer Service Representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficient in navigating multiple computer screens and programs while assisting customers
• Experience with electronic data management across various environments