Customer Service Representative II

Job Summary

Providing essential customer service remotely, the full-time Customer Service Representative II will assist with inquiries related to public health information, utilizing various communication channels while adhering to CDC protocols and performance standards.

Key responsibilities

• Respond to routine inquiries via phone, email, chat, and SMS, providing accurate information and assistance with scheduling
• Utilize computerized systems for tracking inquiries and documenting interactions while maintaining up-to-date knowledge of CDC procedures
• Meet quality assurance metrics and suggest process improvements to enhance service delivery

Required qualifications

• High School diploma or equivalent with at least 6 months of customer service experience
• Proficiency in using PCs, MS Word, and Outlook is required
• Strong interpersonal skills with the ability to communicate clearly and empathetically
• Must have a reliable internet connection and a compatible personal computer for remote work
• Flexibility to work alternate schedules, including holidays or weekends as needed