Customer Service Representative II

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries, enhance customer satisfaction, and maintain compliance while working from home in Colorado.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and claims, ensuring timely and accurate responses
• Document interactions and coordinate with internal teams to resolve complaints and service issues effectively
• Support department goals by adhering to established procedures and promoting extraordinary customer relations

Required qualifications

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I within the Member Service Contact Center
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work independently with minimal direction