Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will handle complex inquiries, ensure customer satisfaction, and maintain compliance with organizational guidelines while working from home in Colorado.

Key responsibilities:

• Manage member inquiries related to eligibility, benefits, billing, and claims, ensuring accurate and timely responses
• Document all interactions and follow established procedures to resolve complaints and coordinate service recovery
• Collaborate with various departments to obtain necessary information and promote extraordinary customer relations

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and demonstrate analytical skills