Customer Service Representative II

Job Summary

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims, handle eligibility inquiries, and ensure first call resolution while meeting call center performance metrics.

Key responsibilities

• Coordinate claims electronically and via telephone, ensuring privacy and precision
• Meet established goals for call center metrics and document customer interactions in the CRM system
• Provide mentoring and training to other Customer Service Representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Strong time management skills and ability to work independently
• Computer proficiency with the ability to navigate multiple screens/programs while assisting customers