Customer Service Representative II
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries, enhance customer satisfaction, and build collaborative relationships while adhering to compliance guidelines.
Key responsibilities
- Handle a variety of member inquiries related to eligibility, benefits, billing, and claims
- Document interactions and coordinate with appropriate personnel to resolve issues effectively
- Promote customer service excellence by adhering to organizational standards and compliance policies
Required qualifications
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass department-administered Tier II Assessment with a minimum score of 70%
- Strong knowledge of systems used within the Member Service Contact Center
- Ability to manage work with minimal direction and demonstrate analytical skills
Complete Job Description
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