Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries, enhance customer satisfaction, and build collaborative relationships while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle a variety of member inquiries including eligibility, billing, claims, and service reviews
• Document interactions and coordinate with relevant personnel to resolve customer issues efficiently
• Support departmental goals by adhering to performance metrics and maintaining compliance with privacy standards

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Ability to pass department-administered assessments and knowledge checks
• Strong understanding of systems used within the Member Service Contact Center
• Proficiency in managing work with minimal direction and demonstrating analytical skills