Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries and issues, ensuring accurate and timely information while building rapport with clients in accordance with compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, billing, claims, and other services, documenting all interactions accurately
• Evaluate data to determine appropriate actions for resolving complaints and coordinating service recovery
• Promote customer satisfaction by adhering to established procedures and demonstrating extraordinary customer relations skills

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass department administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and demonstrate analytical skills