Customer Service Representative II
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries and issues while ensuring customer satisfaction and retention in accordance with compliance guidelines.
Key responsibilities:
- Handle member inquiries related to eligibility, benefits, billing, claims, and service reviews
- Document conversations and coordinate with internal departments to resolve customer issues effectively
- Promote customer service excellence by adhering to organizational policies and maintaining confidentiality
Required qualifications:
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass department administered Tier II Assessment with a minimum score of 70%
- Strong knowledge of systems used within the Member Service Contact Center
- Ability to manage work with minimal direction and think critically to solve problems
Complete Job Description
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