Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries, ensuring accurate and timely information while fostering collaborative relationships in compliance with guidelines.

Key responsibilities:

• Handle a variety of member inquiries, including eligibility, billing, and claims, while documenting interactions according to procedures
• Initiate contact with relevant personnel to gather necessary information and resolve customer concerns effectively
• Promote customer satisfaction by adhering to compliance standards and organizational philosophies in service delivery

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I within the Member Service Contact Center
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70% and knowledge checks during training
• Strong understanding of systems used within the Member Service Contact Center
• Ability to manage workload with minimal direction and demonstrate analytical skills