Customer Service Representative II

Job Summary

Providing support to members with complex inquiries, the full-time Customer Service Representative II will enhance customer satisfaction and retention while working remotely from Colorado.

Key responsibilities:

• Handle member inquiries related to eligibility, billing, claims, and service reviews, ensuring accurate and timely responses
• Document conversations and coordinate with relevant departments to resolve customer issues effectively
• Promote compliance and maintain confidentiality while delivering exceptional customer service in line with organizational standards

Required qualifications:

• Minimum of 2.5 years of customer service experience, including at least 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and demonstrate effective problem-solving skills