Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries, enhance customer satisfaction, and build collaborative relationships while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims with professionalism and accuracy
• Document interactions and coordinate with relevant departments to resolve complaints and ensure service recovery
• Support departmental goals by effectively utilizing tools and resources to meet customer needs and performance expectations

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I within a contact center
• High School Diploma or General Education Diploma (GED) required
• Must pass a department-administered Tier II Assessment with a minimum score of 70% and knowledge checks during training
• Strong understanding of systems used within the Member Service Contact Center
• Ability to manage work independently with minimal direction