Customer Service Representative II

Job Summary

Providing essential customer service in a fast-paced environment, the full-time temporary Customer Service Representative II will assist with health-related inquiries via phone, email, and chat while maintaining compliance with CDC protocols and performance standards.

Key responsibilities

• Respond to customer inquiries regarding health information, vaccine scheduling, and other related topics through various communication channels
• Utilize computerized systems for tracking and documenting inquiries, ensuring adherence to quality assurance metrics
• Maintain up-to-date knowledge of CDC policies and procedures to provide accurate and professional guidance to inquirers

Required qualifications

• High School diploma or equivalent with a minimum of 6 months of customer service experience
• Proficiency in using PCs and software applications such as MS Word and Outlook
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Experience in a call center or health-related environment is preferred
• Must have a reliable internet connection and a personal computer that meets specified requirements