Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will handle complex inquiries, resolve complaints, and ensure accurate information delivery while building rapport with clients in Colorado.

Key responsibilities

• Manage member inquiries related to eligibility, benefits, billing, and claims, ensuring timely and accurate responses
• Document all interactions and coordinate with relevant departments to resolve customer issues effectively
• Promote compliance with organizational policies and maintain member privacy and confidentiality

Required qualifications

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Ability to pass a department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work independently with minimal direction