Customer Service Representative II

Job Summary

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics.

Key responsibilities

• Coordinates claims electronically and via telephone while addressing eligibility inquiries across various lines of business
• Documents all customer interactions in the Customer Relationship Management (CRM) system and maintains knowledge of client requirements
• Mentors and trains other Customer Service Representatives as needed to enhance team performance

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Experience with maneuvering electronic data between various environments
• Strong time management skills and ability to work independently