Customer Service Representative II (CO)

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II (CO) will manage complex inquiries, ensure customer satisfaction, and build collaborative relationships while adhering to compliance guidelines.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and claims with a focus on service recovery
• Document interactions and coordinate with relevant departments to resolve customer concerns effectively
• Support compliance with organizational policies while promoting extraordinary customer relations

Required qualifications

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I within a Member Service Contact Center
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70%
• Demonstrated analytical and problem-solving skills
• Strong knowledge of systems used within the Member Service Contact Center