Customer Service Representative II - CO
Job Summary
Providing exceptional support in a remote capacity, the full-time Customer Service Representative II - CO will manage complex member inquiries and issues, ensuring customer satisfaction and retention through accurate and timely information delivery.
Key responsibilities:
- Handle member inquiries related to eligibility, billing, claims, and general service reviews
- Document all incoming contacts and coordinate with relevant health plan personnel to resolve issues
- Promote compliance with organizational policies while delivering high-quality customer service
Required qualifications:
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass department-administered Tier II Assessment with a minimum score of 70%
- Strong knowledge of systems used within the Member Service Contact Center
- Ability to manage work with minimal direction and think critically to solve problems
Complete Job Description
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