Customer Service Representative II (CO)

Job Summary

Providing support to members with complex inquiries, the full-time Customer Service Representative II (CO) will enhance customer satisfaction by delivering accurate information and resolving issues remotely from Colorado.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, billing, and claims while documenting conversations according to procedures
• Evaluate data to determine appropriate actions for resolving complaints and coordinating service recovery
• Collaborate with diverse work units and organizational departments to meet customer needs and departmental expectations

Required qualifications:

• Minimum two-and-a-half (2.5) years of customer service experience, including six (6) months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass department administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and think critically to solve problems