Customer Service Representative II, CO

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative II, CO will manage complex inquiries and issues remotely, ensuring customer satisfaction and retention while adhering to compliance guidelines.

Key responsibilities:

• Handle a variety of member inquiries related to eligibility, benefits, billing, and claims, ensuring accurate and timely responses
• Document all incoming contacts and conversations with members to maintain compliance and service quality
• Collaborate with internal departments to resolve complex issues and enhance member experience

Required qualifications:

• Minimum of 2.5 years of customer service experience, including at least 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass department-administered Tier II Assessment with a minimum score of 70%
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and think critically to solve problems