Customer Service Representative III

Job Summary

Resolving complex customer requests, the full-time remote Customer Service Representative III will manage incoming inquiries, coordinate service activities, and document interactions to ensure customer satisfaction.

Key responsibilities

• Handles incoming calls, emails, and inquiries from various customer segments
• Collaborates with internal and external parties to manage client projects and resolve escalated issues
• Documents customer interactions and maintains routine service-related reports as required

Required qualifications

• High School Diploma or GED (accredited)
• 2 years of customer service experience
• 6 months of experience as a WM customer service representative