Customer Service Representative III

Job Summary

Managing day-to-day customer deliverables for large strategic accounts, the full-time Customer Service Representative III will coordinate with multiple stakeholders to ensure successful execution of complex project orders in a hybrid work environment.

Key Responsibilities

• Serve as the primary point of contact for assigned strategic accounts and manage customer deliverables to align with project timelines and commitments
• Coordinate cross-functionally with various departments to ensure the successful execution of complex project orders
• Monitor order status and proactively address potential delivery issues while maintaining clear communication with customers and internal teams

Required Qualifications

• Minimum of 5 years of applicable experience preferred
• Experience with SAP S4Hana and/or QAD required
• Proven experience in order entry, order management, and expediting orders
• Experience supporting large customer accounts or project-based orders
• Strong problem-solving skills with the ability to analyze issues and recommend solutions