Customer Service Representative III
Job Summary
Seeking a full-time remote Customer Service Representative III, the successful candidate will manage customer inquiries related to equipment repairs and exchanges via phone and chat, applying strong communication skills and product knowledge to resolve issues effectively.
Key responsibilities
- Respond to customer product inquiries and issues primarily through telephone and chat sessions
- Document customer interactions and recurring product issues to support quality initiatives
- Collaborate with teammates and escalate unresolved technical issues as necessary
Required qualifications
- High school diploma plus a minimum of 2 years of relevant work experience
- Experience in customer service, call center support, or technical support roles
- Familiarity with healthcare, medical devices, or regulated products is preferred
Complete Job Description
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