Customer Service Representative III
Job Summary
Seeking a full-time remote Customer Service Representative III, the role will manage customer inquiries and issues related to equipment repairs and exchanges for Cranial and Spinal Technologies, primarily through phone and chat support.
Key Responsibilities
- Respond to customer product inquiries and issues via telephone and chat sessions
- Document customer interactions and recurring product issues to support quality initiatives
- Utilize internal knowledge bases and collaborate with teammates to resolve complex issues
Required Qualifications
- High school diploma plus a minimum of 4 years of relevant work experience
- Experience in customer service, call center support, or technical support roles
- Familiarity with healthcare, medical devices, or regulated products is preferred
Complete Job Description
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