Customer Service Representative in Dallas Forth Worth
Job Summary
As a Customer Service Representative, you won't just be answering calls and questions - you'll be supporting dignity, confidence, and quality of life. The customers you'll interact with often face very sensitive, personal challenges related to incontinence, and your compassion, patience, and professionalism will make all the difference.
By guiding them to the right solutions and helping them with their orders, you'll help people feel more secure, comfortable, and empowered in their daily lives. If you're a resident of Texas in the Dallas-Fort Worth area, and you're someone who values meaningful conversations and takes pride in helping others with care and respect, this is more than just a work from home opportunity - it's a chance to make a real impact!
This remote opportunity pays independent contractors $12 per hour.
What You'll Be Doing Answering incoming phone calls Building rapport with customers while providing friendly, empathetic support Maintaining professionalism throughout all customer interactions, especially when discussing sensitive topics such as incontinence Assisting with a variety of routine transactions such as answering questions regarding order status, changing addresses or other information, confirming auto-shipment dates, changing or cancelling auto-shipments, and handling reorders Helping to save the sale when customers call to cancel an order Maintaining accurate documentation Following established policies and procedures
About You Prior customer service experience is required. Sales or save the sale' experience is helpful but not required. You'll do great in this role if you're a friendly, empathetic individual with excellent written and verbal communication skills and a genuine passion for helping people. It's also essential to have:
Ability to maintain professionalism while conducting conversations about sensitive topics like incontinence Great active listening skills A service-oriented mindset Strong attention to detail, including the ability to maintain accurate documentation The ability to multitask, stay organized, and adapt to change in a fast-paced environment Good computer skills, including the ability to navigate multiple computer systems during customer interactions A high degree of reliability and punctuality
Your Home Office Environment To be a Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) A PC with Windows 11 (Macs and Chromebooks are not supported at this time) At least 8GB of useable RAM 500MB of free hard drive space An Intel Core or Intel Pentium 4 Processor Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge Dual monitors, each capable of displaying at least 1024 x 768 pixels A USB noise-cancelling headset A webcam for your Certification experience
Where NexRep Contracts This contract opportunity is only available to residents of Texas in the Dallas-Fort Worth area. We do not currently contract with anyone outside of the US.
AF 3/20
