Customer Service Representative IV

Job Summary

Handling customer inquiries and resolving service and billing issues, the full-time hourly Call Center / Customer Service IV will perform data entry, manage communications, and ensure accurate documentation in a professional office environment in Nashville, TN.

Key responsibilities

• Handle customer inquiries related to products, services, billing, and account issues
• Analyze customer complaints to determine root causes and resolution paths
• Perform data entry and maintain accurate records of customer interactions and actions taken

Required qualifications

• High School Diploma or GED required
• 2-3 years of customer service or related experience required
• Experience handling customer service inquiries via phone and email
• Strong ability to analyze customer accounts and billing/credit issues
• Proficiency with Microsoft Word and PowerPoint