Customer Service Representative - ME

Job Summary

To support a service-oriented environment, the full-time Customer Service Representative - ME will assist members by coordinating transportation services, resolving inquiries, and documenting interactions while working remotely from Maine.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer interactions and complaints accurately, ensuring high-quality service delivery
• Maintain a professional demeanor and adhere to company policies while supporting a 24/7 contact center environment

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume setting
• Ability to type at least 35 words per minute
• Proficiency in quickly learning new technology and processes
• Demonstrated interpersonal skills and ability to work both independently and as part of a team