Customer Service Representative NC

Job Summary

A company is looking for a Customer Service Representative I to support client inquiries and provide service in a remote setting.

Key Responsibilities

• Answer inbound client calls and chats, addressing a range of inquiries and providing timely resolutions
• Serve as a resource for operations, policy, and procedure information, maintaining knowledge of various banking services
• Act as the initial point of contact for reported fraud and forgery, documenting incidents and taking appropriate actions

Required Qualifications

• High school diploma or GED with 1 year of call center or customer service experience
• Call center experience preferred
• Bachelor's degree is a plus
• Financial Services experience is preferred
• Bilingual (Spanish) skills are a plus