Customer Service Representative - SC

Job Summary

A company is looking for a Customer Service Representative I (Remote SC).

Key Responsibilities

• Answer inbound client calls and chats, addressing a range of inquiries and providing timely resolutions
• Serve as a resource on operations, policy, and procedure information for associates and clients
• Act as the initial point of contact for reported fraud and forgery, documenting activities and taking appropriate actions

Required Qualifications

• High school diploma or GED with 1 year of call center or customer service experience
• Call center experience preferred
• Bachelor's degree preferred
• Financial Services experience preferred
• Bilingual (Spanish) is a plus